As I noted earlier in an edit, if the moderators or any other Canon reps have access to older firmware upgrade utilities (to earlier 1.x versions or the very first 2.x version) then that would be helpful. It seems to me that what's happening is that...
I can "second" this issue. I have exactly the same problem - cannot upgrade from 1.10 to 2.031. I always use a USB cable (tried two in case I had a noisy cable). Tried the update on Windows 10 64-bit (1909) on XPS 15 9530 Laptop - Updater gets to ...
