You won't get any satisfaction or support from Canon. The only solution unfortunately is to buy a new printer. I certainly won't be buying a Canon again. They work great for a few months, then the bugs start and never cease.
Hi, I am having the exact same problem, and I cannot get a solution anywhere. I can print fine, but any time I try to scan I get the below message. I think I might need to do what you did and throw my Canon in the trash and buy a HP scanner that actu...