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That was supposed to say “make sure you are not PRINTING double sided.” 

Hi vankjeff. I was responding to Ramona the product expert but I suppose you were also included in the email trail.Anyhow, I had the same problem where I knew that the PGBK toner was still fairly full (when you shake it you feel the weight of the liq...

Thank you! All it took was to DESELECT DOUBLE-SIDED printing. I knew I still had toner on my PGBK cartridge so this solution totally worked for me. 