The CaptureOnTouch software update might not be fully compatible with the latest Windows update, or another application might be interfering with the scanner’s lock mechanism. Ensure no other scanning software (like Windows Fax & Scan, Adobe, or thir...
Sometimes, security software can get in the way and block your scanner’s communication with your computer. If you suspect this might be the case, try temporarily turning off your firewall or antivirus (or adding an exception for the scanner program) ...
I would recommend this thread to anyone interested in photography or bird watching. It is an excellent resource for learning about photography and getting feedback on your work.