Canon Community

engineco16 · 05-07-2018

I've been trying to email tech support with my camera issue but it won't let me. It keeps telling my I have an invalid zip code. I think I know my own xip code LOL Frustrating.

engineco16 · 05-06-2018

I just got a G7X ii and I downloaded the photos from it to Win10 and they all show the same timestamp, not the original timestamp. Also the CR2 files will not preview, says they're corrupt or something, but they open fine in Photoshop. Any ideas on b...

engineco16 · 05-07-2018

I found the issue, MS has not updated their codec pack to include the G7X ii. I had to install a thrid party codec pack from FastPictureViewer.com. This corrects the timestamp and made the RAW images viewable in Win10 picture viewer.

engineco16 · 05-07-2018

Thanks, for some reason I had to clear my cookies. Email has been submitted.

engineco16 · 05-07-2018

And why I can't see the thumnails is beyond me. I don't have this problem with my 5 other Canon cameras RAW files.

engineco16 · 05-07-2018

Yes the meta data is there. Very odd as all my other Canon cameras files show the correct timestamp in exlplorer when transferred from the SD card. All 1700 photos I transferred just show the transfer time, not the taken time for this camera. Very fr...

Canon Community

User Statistics

User Activity

Contacting Canon issues

Canon G7X ii - wrong timestamp after download.

Re: Canon G7X ii - wrong timestamp after download.

Re: Contacting Canon issues

Re: Canon G7X ii - wrong timestamp after download.

Re: Canon G7X ii - wrong timestamp after download.