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New Contributor
Posts: 1
Registered: ‎05-31-2018

Pixma MX490 - Router Overlap screen instead of Passphrase screen

I'm trying to setup the wireless connection to the wifi in my office, but after I select the wifi network to connect to, I get a Router Overlap screen instead of the Passphrase screen. From there my options are to select one or multiple routers. No matter which option I choose or which routers I choose, the connection fails.

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Product Expert
Posts: 2,759
Registered: ‎10-16-2012

Re: Pixma MX490 - Router Overlap screen instead of Passphrase screen

Hello.

 

We are not familiar with the message that you described.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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