Digital Photo Profession 4.14.0: NSInternalInconsistencyException

[dualeoo]

Hi!

Whenever I click the save button, the following error is thrown:

'NSInternalInconsistencyException', reason: 'NSWindow drag regions should only be invalidated on the Main Thread!'

Pleae help!

Process:               Digital Photo Professional 4 [9929]
Path:                  /Applications/Canon Utilities/*/Digital Photo Professional 4.app/Contents/MacOS/Digital Photo Professional 4
Identifier:            com.canon.Digital-Photo-Professional-4
Version:               4.14.0 (4.14.0.0)
Code Type:             X86-64 (Translated)
Parent Process:        ??? [1]
Responsible:           Digital Photo Professional 4 [9929]
User ID:               502

Date/Time:             2021-04-19 10:57:49.166 +0700
OS Version:            macOS 11.1 (20C69)
Report Version:        12
Anonymous UUID:        FD376165-04AA-88F1-A646-61CF764499AF

Sleep/Wake UUID:       A1091782-5D96-427D-8508-1382804B668E

Time Awake Since Boot: 38000 seconds
Time Since Wake:       4700 seconds

System Integrity Protection: enabled

Crashed Thread:        28  Dispatch queue: com.apple.root.default-qos

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
Performing @selector(saveOverwrite:) from sender NSMenuItem 0x600001b84e00
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'NSWindow drag regions should only be invalidated on the Main Thread!'
terminating with uncaught exception of type NSException
abort() called

Application Specific Backtrace 1:
0   CoreFoundation                      0x00007fff20593083 __exceptionPreprocess + 242
1   libobjc.A.dylib                     0x00007fff202cb17c objc_exception_throw + 48
2   CoreFoundation                      0x00007fff205bb61a -[NSException raise] + 9
3   AppKit                              0x00007fff22c948a0 -[NSWindow(NSWindow_Theme) _postWindowNeedsToResetDragMarginsUnlessPostingDisabled] + 321
4   AppKit                              0x00007fff22c7f561 -[NSWindow _initContent:styleMask:backing:defer:contentView:] + 1375
5   AppKit                              0x00007fff22e417c7 -[NSPanel _initContent:styleMask:backing:defer:contentView:] + 50
6   AppKit                              0x00007fff22c7effb -[NSWindow initWithContentRect:styleMask:backing:defer:] + 42
7   AppKit                              0x00007fff22e4177c -[NSPanel initWithContentRect:styleMask:backing:defer:] + 64
8   AppKit                              0x00007fff22c7d114 -[NSWindowTemplate nibInstantiate] + 393
9   AppKit                              0x00007fff22c48f75 -[NSIBObjectData instantiateObject:] + 238
10  AppKit                              0x00007fff22c486d4 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 484
11  AppKit                              0x00007fff22c3d128 loadNib + 392
12  AppKit                              0x00007fff22c3c730 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 693
13  AppKit                              0x00007fff22c3c386 -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 201
14  AppKit                              0x00007fff22fcfb4e -[NSAlert init] + 137
15  Digital Photo Professional 4        0x0000000100f3464e __41-[DAPSaveManager saveImages:includePair:]_block_invoke + 913
16  libdispatch.dylib                   0x00007fff202745dd _dispatch_call_block_and_release + 12
17  libdispatch.dylib                   0x00007fff202757c7 _dispatch_client_callout + 8
18  libdispatch.dylib                   0x00007fff20277e1c _dispatch_queue_override_invoke + 777
19  libdispatch.dylib                   0x00007fff20284857 _dispatch_root_queue_drain + 326
20  libdispatch.dylib                   0x00007fff20284fb8 _dispatch_worker_thread2 + 92
21  libsystem_pthread.dylib             0x00007fff2041e453 _pthread_wqthread + 244
22  libsystem_pthread.dylib             0x00007fff2041d467 start_wqthread + 15

Thread 0:: Dispatch queue: com.apple.main-thread
0   com.apple.Foundation          	0x00007fff2119446a NSRecordAllocationEvent + 0
1   com.apple.AppKit              	0x00007fff22c36a7b -[NSResponder _tryRetain] + 66
2   libobjc.A.dylib               	0x00007fff202c4f4c objc_loadWeakRetained + 343
3   libobjc.A.dylib               	0x00007fff202c7101 objc_loadWeak + 15
4   com.apple.AppKit              	0x00007fff234f8c3b NSViewGetTransformToBacking + 478
5   com.apple.AppKit              	0x00007fff234f8499 NSViewAlignRect + 55
6   com.apple.AppKit              	0x00007fff22c9df84 -[NSView backingAlignedRect:options:] + 45
7   com.apple.AppKit              	0x00007fff22ef235f -[NSSliderCell knobValueRangeRect:] + 152
8   com.apple.AppKit              	0x00007fff22fe3d5c -[NSSliderCell rectOfTickMarkAtIndex:] + 268
9   com.apple.AppKit              	0x00007fff2339f212 -[NSSlider rectOfTickMarkAtIndex:] + 149
10  com.apple.AppKit              	0x00007fff22ef7cba -[NSSliderTickMarks drawRect:] + 2213
11  com.apple.AppKit              	0x00007fff22dd9e63 _NSViewDrawRect + 139
12  com.apple.AppKit              	0x00007fff23505536 -[NSView _recursive:displayRectIgnoringOpacity:inContext:stopAtLayerBackedViews:] + 2115
13  com.apple.AppKit              	0x00007fff22dd9489 -[NSView(NSLayerKitGlue) _drawViewBackingLayer:inContext:drawingHandler:] + 967
14  com.apple.QuartzCore          	0x00007fff26f1a101 CABackingStoreUpdate_ + 190
15  com.apple.QuartzCore          	0x00007fff26f7f279 invocation function for block in CA::Layer::display_() + 53
16  com.apple.QuartzCore          	0x00007fff26f1966c -[CALayer _display] + 2183
17  com.apple.AppKit              	0x00007fff22dd9001 -[_NSBackingLayer display] + 475
18  com.apple.AppKit              	0x00007fff22d44535 -[_NSViewBackingLayer display] + 555
19  com.apple.QuartzCore          	0x00007fff26f18660 CA::Layer::display_if_needed(CA::Transaction*) + 874
20  com.apple.QuartzCore          	0x00007fff2705873b CA::Context::commit_transaction(CA::Transaction*, double, double*) + 517
21  com.apple.QuartzCore          	0x00007fff26ef9fd5 CA::Transaction::commit() + 783
22  com.apple.AppKit              	0x00007fff22dee272 __62+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayLink]_block_invoke + 285
23  com.apple.AppKit              	0x00007fff2353d085 ___NSRunLoopObserverCreateWithHandler_block_invoke + 41
24  com.apple.CoreFoundation      	0x00007fff205186d9 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
25  com.apple.CoreFoundation      	0x00007fff20518575 __CFRunLoopDoObservers + 549
26  com.apple.CoreFoundation      	0x00007fff20517a19 __CFRunLoopRun + 842
27  com.apple.CoreFoundation      	0x00007fff20516fe2 CFRunLoopRunSpecific + 567
28  com.apple.HIToolbox           	0x00007fff289e26d0 RunCurrentEventLoopInMode + 292
29  com.apple.HIToolbox           	0x00007fff289e2322 ReceiveNextEventCommon + 283
30  com.apple.HIToolbox           	0x00007fff289e21ef _BlockUntilNextEventMatchingListInModeWithFilter + 64
31  com.apple.AppKit              	0x00007fff22c69de9 _DPSNextEvent + 883
32  com.apple.AppKit              	0x00007fff22c685af -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1366
33  com.apple.AppKit              	0x00007fff22f40de9 -[NSApplication _doModalLoop:peek:] + 303
34  com.apple.AppKit              	0x00007fff22f3fba8 __35-[NSApplication runModalForWindow:]_block_invoke_2 + 64
35  com.apple.AppKit              	0x00007fff22f3fb55 __35-[NSApplication runModalForWindow:]_block_invoke + 70
36  com.apple.AppKit              	0x00007fff22f3f3a3 _NSTryRunModal + 100
37  com.apple.AppKit              	0x00007fff22f3f288 -[NSApplication runModalForWindow:] + 128
38  com.canon.Digital-Photo-Professional-4	0x0000000100f3424c -[DAPSaveManager saveImages:includePair:] + 668
39  com.canon.Digital-Photo-Professional-4	0x0000000100e7efad -[DAPMainWindowController saveOverwrite:] + 141
40  com.apple.AppKit              	0x00007fff22e8ac4e -[NSApplication(NSResponder) sendAction:to:from:] + 283
41  com.apple.AppKit              	0x00007fff22f8da61 -[NSMenuItem _corePerformAction] + 413
42  com.apple.AppKit              	0x00007fff22f8d780 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 95
43  com.apple.AppKit              	0x00007fff22f8c7e5 -[NSMenu performKeyEquivalent:] + 412
44  com.apple.AppKit              	0x00007fff233df910 routeKeyEquivalent + 521
45  com.apple.AppKit              	0x00007fff22df1af7 -[NSApplication(NSEvent) sendEvent:] + 1155
46  com.apple.AppKit              	0x00007fff230ca36e -[NSApplication _handleEvent:] + 65
47  com.apple.AppKit              	0x00007fff22c5ab2f -[NSApplication run] + 623
48  com.apple.AppKit              	0x00007fff22c2edf2 NSApplicationMain + 816
49  libdyld.dylib                 	0x00007fff2043c621 start + 1

Thread 1:: com.apple.rosetta.exceptionserver
0   runtime                       	0x00007ffdffd71a98 0x7ffdffd6f000 + 10904
1   runtime                       	0x00007ffdffd7ae98 0x7ffdffd6f000 + 48792
2   runtime                       	0x00007ffdffd7c8e8 0x7ffdffd6f000 + 55528

Thread 2:
0   runtime                       	0x00007ffdffdc9914 0x7ffdffd6f000 + 370964

Thread 3:
0   runtime                       	0x00007ffdffdc9914 0x7ffdffd6f000 + 370964

Thread 4:
0   runtime                       	0x00007ffdffdc9914 0x7ffdffd6f000 + 370964

Thread 5:
0   ???                           	0x00007ffe963f6a30 ???
1   libsystem_kernel.dylib        	0x00007fff203ef8e2 __psynch_cvwait + 10
2   com.canon.DppMath             	0x0000000115f1b06f __kmp_launch_monitor(void*) + 585
3   libsystem_pthread.dylib       	0x00007fff20421950 _pthread_start + 224
4   libsystem_pthread.dylib       	0x00007fff2041d47b thread_start + 15

Thread 6:
0   ???                           	0x00007ffe963f6a30 ???
1   libsystem_kernel.dylib        	0x00007fff203ef8e2 __psynch_cvwait + 10
2   com.canon.DppMWare            	0x0000000109bc6706 CBaseEvent::WaitCondition() + 20
3   com.canon.DppMWare            	0x0000000109bc67b8 CSimpleEvent::Wait() + 24
4   com.canon.DppMWare            	0x0000000109c4338e CDppThumbnailCacheManager::ManageCachesOnDiskCore() + 122
5   com.canon.DppMWare            	0x0000000109c40dd7 CDppThumbnailCacheManager::ManageCachesOnDisk(void*) + 9
6   libsystem_pthread.dylib       	0x00007fff20421950 _pthread_start + 224
7   libsystem_pthread.dylib       	0x00007fff2041d47b thread_start + 15

Thread 7:
0   ???                           	0x00007ffe963f6a30 ???
1   libsystem_kernel.dylib        	0x00007fff203ef8e2 __psynch_cvwait + 10
2   com.canon.DppMWare            	0x0000000109bc6706 CBaseEvent::WaitCondition() + 20
3   com.canon.DppMWare            	0x0000000109bc67b8 CSimpleEvent::Wait() + 24
4   com.canon.DppMWare            	0x0000000109c0f329 CDppImageFactoryThread::executeOrderCore() + 105
5   com.canon.DppMWare            	0x0000000109c0f16b CDppImageFactoryThread::executeOrder(void*) + 9
6   libsystem_pthread.dylib       	0x00007fff20421950 _pthread_start + 224
7   libsystem_pthread.dylib       	0x00007fff2041d47b thread_start + 15

Thread 8:
0   ???                           	0x00007ffe963f6a30 ???
1   libsystem_kernel.dylib        	0x00007fff203ef8e2 __psynch_cvwait + 10
2   com.canon.DppMWare            	0x0000000109bc6706 CBaseEvent::WaitCondition() + 20
3   com.canon.DppMWare            	0x0000000109bc67b8 CSimpleEvent::Wait() + 24
4   com.canon.DppMWare            	0x0000000109c0f329 CDppImageFactoryThread::executeOrderCore() + 105
5   com.canon.DppMWare            	0x0000000109c0f16b CDppImageFactoryThread::executeOrder(void*) + 9
6   libsystem_pthread.dylib       	0x00007fff20421950 _pthread_start + 224
7   libsystem_pthread.dylib       	0x00007fff2041d47b thread_start + 15

Thread 9:
0   ???                           	0x00007ffe963f6a30 ???
1   libsystem_kernel.dylib        	0x00007fff203ef8e2 __psynch_cvwait + 10
2   com.canon.DppMWare            	0x0000000109bc6706 CBaseEvent::WaitCondition() + 20
3   com.canon.DppMWare            	0x0000000109bc67b8 CSimpleEvent::Wait() + 24
4   com.canon.DppMWare            	0x0000000109c0f329 CDppImageFactoryThread::executeOrderCore() + 105
5   com.canon.DppMWare            	0x0000000109c0f16b CDppImageFactoryThread::executeOrder(void*) + 9
6   libsystem_pthread.dylib       	0x00007fff20421950 _pthread_start + 224
7   libsystem_pthread.dylib       	0x00007fff2041d47b thread_start + 15

Thread 10:
0   ???                           	0x00007ffe963f6a30 ???
1   libsystem_kernel.dylib        	0x00007fff203ef8e2 __psynch_cvwait + 10
2   com.canon.DppMWare            	0x0000000109bc6706 CBaseEvent::WaitCondition() + 20
3   com.canon.DppMWare            	0x0000000109bc67b8 CSimpleEvent::Wait() + 24
4   com.canon.DppMWare            	0x0000000109c0f329 CDppImageFactoryThread::executeOrderCore() + 105
5   com.canon.DppMWare            	0x0000000109c0f16b CDppImageFactoryThread::executeOrder(void*) + 9
6   libsystem_pthread.dylib       	0x00007fff20421950 _pthread_start + 224
7   libsystem_pthread.dylib       	0x00007fff2041d47b thread_start + 15


Binary Images:
       0x100e76000 -        0x100fb3fff +com.canon.Digital-Photo-Professional-4 (4.14.0 - 4.14.0.0) <2402E19C-F3BE-3907-A4C7-CC402A5857AF> /Applications/Canon Utilities/*/Digital Photo Professional 4.app/Contents/MacOS/Digital Photo Professional 4
       0x109739000 -        0x10977afff +com.canon.DppServiceFramework (4.14.0 - 4.14.0.0) <1CCBED0A-80FC-372A-887C-60640B5F6E19> /Applications/Canon Utilities/*/Digital Photo Professional 4.app/Contents/Frameworks/DppServiceFramework.framework/Versions/A/DppServiceFramework
       0x109856000 -        0x109920fff +com.canon.DppCommonFramework (4.14.0 - 4.14.0.0) <D3C3329B-104F-3AFE-BFB6-F53FC0ED5BA1> /Applications/Canon Utilities/*/Digital Photo Professional 4.app/Contents/Frameworks/DppCommonFramework.framework/Versions/A/DppCommonFramework
       0x109b6e000 -        0x109cc3fff +com.canon.DppMWare (4.14.0 - 4.14.0.0) <80F92EED-1FBF-323E-A4AC-69AEB07D9A31> /Applications/Canon Utilities/*/Digital Photo Professional 4.app/Contents/Frameworks/DppMWare.framework/Versions/A/DppMWare
       0x10a16c000 -        0x10a4fefff +libswiftCore.dylib (4.2.1 - 1000.11.42) <D0C86227-BFC8-30D7-93B8-9F228E0F15BA> /Applications/Canon Utilities/*/Digital Photo Professional 4.app/Contents/Frameworks/libswiftCore.dylib
       0x10b072000 -        0x10b075fff +libswiftCoreFoundation.dylib (4.2.1 - 1000.11.42) <801E1416-6C23-3C48-BF46-2349B9F36C9E> /Applications/Canon Utilities/*/Digital Photo Professional 4.app/Contents/Frameworks/libswiftCoreFoundation.dylib
       0x10b085000 -        0x10b094fff +libswiftCoreGraphics.dylib (4.2.1 - 1000.11.42) <579D172D-0873-33EB-A529-742D5D70BD74> /Applications/Canon Utilities/*/Digital Photo Professional 4.app/Contents/Frameworks/libswiftCoreGraphics.dylib

Translated Code Information:
  tmp0: 0xffffffffffffffff tmp1: 0x00007ffe963f6a04 tmp2: 0x00007fff203f3458


External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 26129
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=922.0M resident=0K(0%) swapped_out_or_unallocated=922.0M(100%)
Writable regions: Total=3.4G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=3.4G(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework               640K        5 
Activity Tracing                   256K        1 
CG backing stores                 3264K        6 
CG image                          18.1M      198 
CoreAnimation                    173.6M      420 
CoreGraphics                        12K        2 
CoreImage                          848K       25 
CoreUI image data                 2932K       25 
Foundation                          16K        1 
Image IO                          1492K      168 
Kernel Alloc Once                    8K        1 
MALLOC                             2.1G      139 
MALLOC guard page                  192K        8 
MALLOC_MEDIUM (reserved)         736.0M        8         reserved VM address space (unallocated)
MALLOC_NANO (reserved)           256.0M        1         reserved VM address space (unallocated)
Rosetta Arena                     2048K        1 
Rosetta Generic                    996K      245 
Rosetta IndirectBranch            1024K        1 
Rosetta JIT                      128.0M        1 
Rosetta Return Stack               760K       76 
Rosetta Thread Context             760K       76 
STACK GUARD                         28K        7 
Stack                             26.9M       39 
Stack Guard                       56.1M       32 
VM_ALLOCATE                       1148K       69 
VM_ALLOCATE (reserved)              60K       10         reserved VM address space (unallocated)
__CTF                               759        1 
__DATA                            35.5M      454 
__DATA_CONST                      19.6M      243 
__DATA_DIRTY                      1259K      149 
__FONT_DATA                          4K        1 
__GLSLBUILTINS                    5176K        1 
__LINKEDIT                       522.2M       53 
__OBJC_RO                         60.5M        1 
__OBJC_RW                         2451K        2 
__TEXT                           399.9M      443 
__UNICODE                          588K        1 
mapped file                        3.9G     1319 
shared memory                       64K        4 
unshared pmap                     10.3M        6 
===========                     =======  ======= 
TOTAL                              8.5G     4243 
TOTAL, minus reserved VM space     7.5G     4243 

Model: MacBookAir10,1, BootROM 6723.61.3, proc 8:4:4 processors, 8 GB, SMC 
Graphics: kHW_AppleM1Item, Apple M1, spdisplays_builtin
Memory Module: lp_ddr4
AirPort: spairport_wireless_card_type_airport_extreme, wl0: Oct 20 2020 12:49:54 version 18.20.222.14.7.8.100 FWID 01-ba327c2d
Bluetooth: Version 8.0.2f9, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.1 Bus
USB Device: USB 3.1 Bus
Thunderbolt Bus: MacBook Air, Apple Inc., 0.0
Thunderbolt Bus: MacBook Air, Apple Inc., 0.0

[Mark35mmF2]

Hi there,

That's a lot of information about the computer. Unfortuantely I'm not saavy enough to see if anything specific is indicated in here aside from a crash due to an unexpected operation. The first thing I would try is reinstalling Digital Photo Professional from a fresh download. That should realign any odd scripts in the program in case that is what's causing this.

https://www.usa.canon.com/internet/portal/us/home/support/drivers-downloads 

[dualeoo]

Hi Mark35mmF2!

Thank you for reaching out!

Sorry for the long-listing of coding =( I am a software developer so I thought this would help the guy who built the software fix the error.

Btw, I have tried to reinstall from a fresh download but it didn't work.

Do you have any other suggestions?

Thank you!

Minh

[Waddizzle]

---

@dualeoo wrote:
Hi Mark35mmF2!

Thank you for reaching out!

Sorry for the long-listing of coding =( I am a software developer so I thought this would help the guy who built the software fix the error.

Btw, I have tried to reinstall from a fresh download but it didn't work.

Do you have any other suggestions?

Thank you!

Minh

---

Are you trying to save your edits?  Or, are you trying to export the edits to a new file?  If the latter case, then it might be trying to overwrite the file that you have open for editing.  I have not used DPP for several years, but DPP3 would try to do that.

[dualeoo]

>Are you trying to save your edits

Yes. Whenever I click save, DPP4 throws that error

>export the edits to a new file? If the latter case, then it might be trying to overwrite the file that you have open for editing.

Ah no 😢 I didn't export the file. So the file is not overwritten.

> I have not used DPP for several years, but DPP3 would try to do that.

I am using DPP4

=> do you have any other suggestion? Thank you!