Canon Community Canon Community
 


Reply
Highlighted
Occasional Contributor
Posts: 5
Registered: ‎11-13-2019
Accepted Solution

DPP 4 Suddenly not showing folders

Hi,

 

I use DPP on a daily basis. Nothing has changed on my computer since I ran it yesterday and everything was working fine. I have loaded it today and I have lost the folders from the left hand side. I cannot see anywhere to get this back. 

 

Please can someone help?

 

Thanks,

Sam

Highlighted
Occasional Contributor
Posts: 5
Registered: ‎11-13-2019

Re: DPP 4 Suddenly not showing folders

On second look, I'm also missing the top bar which has the BATCH and other buttons. 

Highlighted
VIP
Posts: 9,187
Registered: ‎08-13-2015

Re: DPP 4 Suddenly not showing folders

Look for really teeny, tiny triangles along the edges of the borders of the user interface.  If you see one, click it.

----------------------------------------------------------------------------------------------------------------------------------------------------------

"Doctor told me to get out and walk, so I bought a Canon."
Highlighted
Product Expert
Posts: 96
Registered: ‎07-03-2019

Re: DPP 4 Suddenly not showing folders

Hi there SamC123,

 

I agree with Waddizzle, it sounds like your window has switched to an expanded view of the central area but there should be small arrows on both the left and top sides that should show the expected information when clicked.

Highlighted
Occasional Contributor
Posts: 5
Registered: ‎11-13-2019

Re: DPP 4 Suddenly not showing folders

I know which triangles you mean as that was the first thing I looked for as I have in the past intentionally got rid of them so I can see more thumbnails. Alas, they are not there either top or left. Any other ideas?

Highlighted
VIP
Posts: 9,187
Registered: ‎08-13-2015

Re: DPP 4 Suddenly not showing folders

[ Edited ]

@SamC123 wrote:

I know which triangles you mean as that was the first thing I looked for as I have in the past intentionally got rid of them so I can see more thumbnails. Alas, they are not there either top or left. Any other ideas?


You may try allowing your mouse to slowly hover and wander around in the area where the folder window and command ribbon would normally appear.  Try to aim for the borders.

 

This should cause the missing ribbon and window to appear, along with the triangle to lock it in place.

----------------------------------------------------------------------------------------------------------------------------------------------------------

"Doctor told me to get out and walk, so I bought a Canon."
Highlighted
Occasional Contributor
Posts: 5
Registered: ‎11-13-2019

Re: DPP 4 Suddenly not showing folders

Nope, it definitely isn't at the left side or top. I've made screen maximised, not maximised, on second screen, etc etc ... It just isn't there.
Highlighted
Moderator
Posts: 1,548
Registered: ‎10-25-2012

Re: DPP 4 Suddenly not showing folders

If you've tried the above, and you're still having issues, you may want to reach out to support for one-on-one assistance. Our US-based team is at 1-800-OK-CANON (800-652-2666) weekdays from 9am to 9pm (ET).

 

If you're outside of the USA, please click HERE for support options in your country/region.

 

Highlighted
Occasional Contributor
Posts: 5
Registered: ‎11-13-2019

Re: DPP 4 Suddenly not showing folders

After Canon themselves being less than helpful, and much frustration, I decided to uninstall again, delete anything in the registry relating to Canon or DPP or Digital Photo Professional, restarted PC, then installed 4.11 again ... same problem. I then looked back into my old version zip files. Uninstalled 4.11, tried 4.10, same problem, then tried 4.9 ... YEY, IT WORKED! I have no idea why when I have been running 4.10 since the start of 2019 without problems until yesterday. Anyway, all fixed and needless to say I won't be installing an update for a while. 

Highlighted
New Contributor
Posts: 2
Registered: ‎12-13-2019

Re: DPP 4 Suddenly not showing folders

Your home screen got messed up.  Simple fix.  Go to your preferences under tools.  If you're still having problems let me know and I'll give you more detailed instructions.  Hopefully, you already got it fixed

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement