Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 8
Registered: ‎02-05-2021
Accepted Solution

Canon Camera Driver fails on Windows 10 latest update (version 2004)

Hello Canon Staff,

 

As I reported over a week ago in the Webcam Utility channel (permalink 02-05-2021) the Canon Camera Driver is failing to load in the most recent Windows 10 update.  US-based product support worked with me on the phone, but was unwilling to escalate this issue to the Engineering teams in Japan, because it "worked for him" on another Windows 10 version.

 

I can't easily revert this Windows update, and the driver failure is blocking my work.  Can anyone confirm if there is a driver workaround for camera connection on Windows 10 Build 2004 (19041.746)?

 

Canon_driver_failed Windows 10 update.png

 

Windows version.png

 

Thanks in advance for your time and assistance.


EOS 90D (+ EOS 40D + EOS 650)
EF 50mm f/1.8, EF 28-135mm f/3.5-5.6 IS,
EFS 10-22mm f/3.5-4.5, EFS 55-250mm f/4-5.6
Highlighted
Esteemed Contributor
Posts: 3,272
Registered: ‎11-19-2017

Re: Canon Camera Driver fails on Windows 10 latest update (version 2004)

Greetings

Are you saying Camera Connect worked for you on build 1909? 

 

Why are you trying to run anything media related on Windows 10N Enterprise.  Do you have the Media Pack installed for this windows release?

 

10N has several media related limitations, most of which can be overcome, but why put yourself through it. 

 

Have you tried uninstalling, restarting and reinstalling Camera Connect?

 

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
VIP
Posts: 11,551
Registered: ‎08-13-2015

Re: Canon Camera Driver fails on Windows 10 latest update (version 2004)

I notice that you have Windows 10 "N".  You may need to update the Featrue Pack associated with that type of build.  

 

BTW, Windows 10 "N" is not sold anywhere in the US.  So I doubt if Canon USA Support actually provides support for that version of Windows.  Have you been in touch with the Canon Support for your country of origin.

----------------------------------------------------------------------------------------------------------------------------------------------------------

"Doctor told me to get out and walk, so I bought a Canon."
Occasional Contributor
Posts: 8
Registered: ‎02-05-2021

Re: Canon Camera Driver fails on Windows 10 latest update (version 2004)

[ Edited ]

Thanks, Rick.

I see that "N" is a somewhat limited enterprise edition, provided by my employer. (I think we need the "N" version to be compliant with our business in Europe.) I have uninstalled all Canon software, rebooted and reinstalled (multiple attempts with Canon telephone support.)

Thanks for the suggestion about Media Feature Pack. I'll need IT Administrator to push that through.


EOS 90D (+ EOS 40D + EOS 650)
EF 50mm f/1.8, EF 28-135mm f/3.5-5.6 IS,
EFS 10-22mm f/3.5-4.5, EFS 55-250mm f/4-5.6
Occasional Contributor
Posts: 8
Registered: ‎02-05-2021

Re: Canon Camera Driver fails on Windows 10 latest update (version 2004)

Thanks Waddizzle,

10 "N" is in fact available to US-based enterprise customers, but likely because we are producing products compliant with laws protecting international customers. The drivers were working fine on the previous version #1809, but the #2004 update broke something.

I've spoken to US-based Canon Support but we had no success. The support technician was constrained to an older Windows 10 version (perhaps "LTSB") and could not reproduce the problem.

I'm working with our IT department to update the Media Feature Pack to match this specific Windows 10 version. It may take a day or two for IT to grant me permission to complete the installation.

If I can connect the camera to my other (non-updated) system, I'll see if a dependency walker points to any files from the Feature Pack.

EOS 90D (+ EOS 40D + EOS 650)
EF 50mm f/1.8, EF 28-135mm f/3.5-5.6 IS,
EFS 10-22mm f/3.5-4.5, EFS 55-250mm f/4-5.6
VIP
Posts: 11,551
Registered: ‎08-13-2015

Re: Canon Camera Driver fails on Windows 10 latest update (version 2004)


@DavidJMarks wrote:
Thanks Waddizzle,

10 "N" is in fact available to US-based enterprise customers, but likely because we are producing products compliant with laws protecting international customers. The drivers were working fine on the previous version #1809, but the #2004 update broke something.
.

That is NEWS to me.  I still doubt that Microsoft would sell that version in the US.  I used to work for Microsoft, and actually had a hand in developing the .NET Framework 4.x for Widows 10.

 

Is your company based outside of the US, specifically the IT Group?  I think a far more likely explanation is that PCs are purchased through a single group that is not based within the US.

----------------------------------------------------------------------------------------------------------------------------------------------------------

"Doctor told me to get out and walk, so I bought a Canon."
Occasional Contributor
Posts: 8
Registered: ‎02-05-2021

Re: Canon Camera Driver fails on Windows 10 latest update (version 2004)

@WaddizzleYour two responses to me imply that I'm not welcome to ask for help here, despite my explanation that the US is my country of origin. 

 


@Waddizzle wrote:
... So I doubt if Canon USA Support actually provides support for that version of Windows.  Have you been in touch with the Canon Support for your country of origin.
...That is NEWS to me.  I still doubt that Microsoft would sell that version in the US... 

Do I really have to prove my country of origin?  My company's use of Windows Enterprise N in the USA is out of my control, but I'll ask IT about it.  I assure you that I am US-based and that we are compliant with Microsoft's enterprise licensing and audits.  Meanwhile, I'm stuck on the "N" Windows and I can't roll back the 2004 update, so I came here to work through the problem.  Let's focus on the technical details.

 

It is interesting that the N version specifically omits media-related features. Are you certain that there is a camera dependency missing from an N release that requires the Media Feature Pack? Or is it possible that I uncovered a bug in the Canon driver?

 

I'm waiting on IT to provide the Media Feature Pack.  I'll post again once it's installed so that together we can figure out the root cause.


EOS 90D (+ EOS 40D + EOS 650)
EF 50mm f/1.8, EF 28-135mm f/3.5-5.6 IS,
EFS 10-22mm f/3.5-4.5, EFS 55-250mm f/4-5.6
VIP
Posts: 11,551
Registered: ‎08-13-2015

Re: Canon Camera Driver fails on Windows 10 latest update (version 2004)

"Do I really have to prove my country of origin?  My company's use of Windows Enterprise N in the USA is out of my control, but I'll ask IT about it.  I assure you that I am US-based and that we are compliant with Microsoft's enterprise licensing and audits.  Meanwhile, I'm stuck on the "N" Windows and I can't roll back the 2004 update, so I came here to work through the problem.  Let's focus on the technical details."

 

No.  Your country of origin is totally irrelevant.  What matters is your IT department is, for whatever reasons, apparently buying computers that are typically not supported by Canon USA.  

 

Of course, this means you are "stuck with Windows N". I am trying to tell you how to get support for your issue.  Consulting your IT department is probably the best course of action for you, not a camera forum for users.

----------------------------------------------------------------------------------------------------------------------------------------------------------

"Doctor told me to get out and walk, so I bought a Canon."
Occasional Contributor
Posts: 8
Registered: ‎02-05-2021

Re: Canon Camera Driver fails on Windows 10 latest update (version 2004)

 


@shadowsports wrote:

 

...Why are you trying to run anything media related on Windows 10N Enterprise.  Do you have the Media Pack installed for this windows release?

 

10N has several media related limitations, most of which can be overcome, but why put yourself through it. 

 


Thanks, Rick.

 

You were spot-on about the Media Feature Pack being needed.  Once I was finally able to get this installed, the camera was detected immediately.

 

Here is more detail about the Media Feature Pack from Microsoft: KB3145500 

 

Earlier N versions require a download, but recent updates will use the Settings panel.  More specifically for the most recent update (version 2004) to Windows 10, I had to navigate to Settings > Apps > Apps and Features > Optional Features > Add a Feature and find the Media Feature Pack in the list of available Optional Features.  A reboot will be required.

 

(Despite the debate about how I got stuck with Windows "N", I'm sure I won't be the last US-based Canon user to encounter this. It is also worth noting that as an enterprise user with deployments managed by my IT department, I had to jump through some extra hoops to allow the installation of the feature pack.)

 

Regards,

David

 


EOS 90D (+ EOS 40D + EOS 650)
EF 50mm f/1.8, EF 28-135mm f/3.5-5.6 IS,
EFS 10-22mm f/3.5-4.5, EFS 55-250mm f/4-5.6
Esteemed Contributor
Posts: 3,272
Registered: ‎11-19-2017

Re: Canon Camera Driver fails on Windows 10 latest update (version 2004)

[ Edited ]

Greetings,

Glad this worked for you.  We don't see many posts or support requests for Windows 10 N or KN OS here.  Of the handful of posts many have been resolved by installing the Media Pack.  While not directly indicated, it has in the past provided the "missing"  compatibility pieces needed for these types of media applications.

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement