help installing my imageFORMULA R40 on my new computer

[stefstratton]

I need help installing my canon imageformula R40 on to my new computer.  I can't find the paperwork to install and when I go to the canon website and download what I think is the right thing, it tells me it is damaged and to manually add to my trash.  Any thoughts how to install this scanner?

[Stephen]

Hello!
So that the Community can help you better, we will need to know more information:
• Which version of Windows or macOS are you using?
• How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

[stefstratton]

I have a MacOS Sonoma 14.4.1

I am connecting my scanner via USB

Thank you.

[shadowsports]

Greetings,

Drivers for your scanner can be found here:

Canon Support for imageFORMULA R40 Office Document Scanner | Canon U.S.A., Inc.

Please disconnect the device and restart your MAC.

Run the R40 Installer for MAC.  Do not connect the device until prompted.

Once complete, run the TWAIN Driver Installer.  Restart and test.

[stefstratton]

Unfortunately I'm still getting the notice to remove and move to trash.  Is there another way or something I'm doing wrong?

[shadowsports]

Hmmm, 🤔

I'm at work, so have a windows device currently. but I am not having any issues downloading or saving.

Try a different browser.  

[stefstratton]

[stefstratton]

This is the image I keep getting.  I tried another browser and got the same thing.

[shadowsports]

Greetings,

Never heard back. Did you have any luck?