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The photos scans on my new ImageFormula R40 are very dark. How can I get more accurate scans?

tcohn
Apprentice

All my photo scans on the R40 are coming out very very dark.  I'm scanning at 600 dpi, the scanner is clean, my monitor lighting is up.    
When I manually try to edit the photos after scanning I still can't get realistic lighting.  I have a sample of a photo that I scanned 7 years ago with a lesser scanner and it's a much higher more bright a visible scan.  

Any suggestions?

Thanks. 

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

We will have to recommend that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366, Monday - Friday, 9:00 AM - 8:00 PM EST (excluding holidays).

We apologize for any inconvenience this may cause; however, these steps need to be provided by phone with a technician assisting you through them.

We look forward to hearing from you. 

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