All my photo scans on the R40 are coming out very very dark. I'm scanning at 600 dpi, the scanner is clean, my monitor lighting is up.
When I manually try to edit the photos after scanning I still can't get realistic lighting. I have a sample of a photo that I scanned 7 years ago with a lesser scanner and it's a much higher more bright a visible scan.
We will have to recommend that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366, Monday - Friday, 9:00 AM - 8:00 PM EST (excluding holidays).
We apologize for any inconvenience this may cause; however, these steps need to be provided by phone with a technician assisting you through them.
We look forward to hearing from you.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM