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ImageFORMULA R10 won't work on macOS Sequoia

bcpatters
Apprentice

I am on Mac OS Sequoia and can't get my ImageFormula R10 scanner working.  I've tried to update the firmware and the software and still nothing.  I see that the driver is only for OS 14 so I installed that but still no luck.  I DID have it working about a week ago - but now nothing.  I would actually rather use CaptureOnTouch vs CaptureOnTouch Lite but that doesn't work either.  I took a look at permissions in the OS and nothing helped.  Do I HAVE to use the CaptureOnTouch software for this scanner or can someone suggest an alternate utility?  If I can't either get OnTouch or an alternate software program to work, I'll have to return it.  Why is this scanner so non-intuitive???

6 REPLIES 6

julianq
Apprentice

Same problem here since updating from v. 14 to v. 15

Same here, so annoying.

Actually, it seems to now work under Sequoia just fine.  I don’t think I did anything other than maybe restart my MacBook.

Danny
Moderator
Moderator

Thanks for joining the conversation, everyone!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

When will Sequoia 15 be supported? My scanner is only a year old and it's useless to me now. Thank you.

julianq
Apprentice

Keep trying.  Maybe restart your Mac.  Mine eventually started working under Sequoia.

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