05-22-2024
11:37 AM
- last edited on
05-24-2024
12:39 PM
by
SamanthaW
We keep getting the error code J051, Sensor not clean. We have cleaned all sensors multiple times, and turned the scanner off and back on also. I've looked around on the internet and saw a few posts saying that there is an issue with the recessed light guide on the upper sensor, and that there is a hardware upgrade for this issue. Has anyone heard about this?
06-06-2024 10:29 AM
Hi,
It is recommended that you call our support team at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.
We look forward to hearing from you.
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