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Canon LiDE 400 scanner error codes - Windows 11

Jim48
Apprentice

When I installed a Canon LiDE 400 scanner to my Windows 11 PC and tried to scan using both the software and the buttons on the device.  In both cases I kept on getting a message that said “Cannot communicate with scanner for these reasons: Scanner is turned off. USB cable is disconnected.  Please check and try again.  Scanner driver will be closed.  Code:2, 156, 33”   When I contacted Canon support (chat), I was specifically asked whether the scanning bar was positioned at the front of the scanner or at the hinge.  It was at the hinge.  Canon was nice enough to send a replacement scanner along with a shipping label to return the original device.  I installed the replacement device today and it worked with no problems.  The scanning bar is positioned at the front of the device and not at the hinge.  I appreciate Canon's quick turnaround.

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