CanoScan LIDE 300 stopped scanning

[stephensims1953]

I bought a used LiDE 300 scanner from Amazon and yes, the scanner is registered.  For the first 3-4 months it worked fine.  I read about the problems w/scanners not being mfg. for the US.  The site says mine is registered.  For the last 3-4 weeks I have been having to run a reinstall for the unit to scan.  I usually use it daily but if I go a couple of days I always have to reinstall.  I dealt with that.

Now, as someone else mentioned a while ago on the board, I cannot get past the plugging in of the cable to the back of the scanner. It stops at that same step 3.  I have done everything previously mentioned.  Uninstall, reinstall, reboot the PC, etc.  Does anyone have any further ideas?

Thanks in advance,

Stephen

[Patrick]

Hi stephensims1953,

I can assist you, but I would need a little more information;

What version of Windows is installed on your computer?

If you are using a Mac, what version of the macOS is installed?

Have you tried using a different USB cable?

Have you tried installing your CanoScan LiDE 300 on a different computer?

If you are using Windows, right click the Windows button and left click on Device Manager.  With the USB cable connected, does your scanner appear in the Device Manager list?  If so, under what heading?

I look forward to your reply.

[stephensims1953]

Hello,

I appreciate your response and suggestions  Of them, I repeatedly did those that I had the ability to do.  Different USB cord, uninstalling/reinstalling, etc.  I, unfortunately, did not have another computer in the house.  But....I was able to convince Amazon to allow me to return it.  One less problem to deal with.

I appreciate your offer of assistance.

Best,

Stephen