Showing results for 
Show  only  | Search instead for 
Did you mean: 

M40: Noticing video gaps where the files are automatically split.


I had originally thought that the M40 recorded seemlessly where files are broken while recording, but that appears to no longer be the case noticing small gaps in recent attempts to edit. I'm wondering if something has gone wrong with the camcorder over time and how I can best acheive seemless recording between files.





Hi Michael,


You'll want to make sure you're using the most recent Canon software to import your videos, and if you're still having issues, ensure you've transferred all of your content and perform a low-level format or initilization on your storage device. If that doesn't help, our support team may have other advice.


You'll find links to the software on our site HERE. You will need the camera handy for its serial number. 


Our US-based support team can be reached by phone or email by clicking HERE. If you're outside of the US, you'll want to reach out to Canon in your area by clicking HERE.


We hope this helps!

I've been transferring files via SD Cards. Was that a mistake? 😧

We always recommend using the included software for best results! 


If you've got other software that does the trick for you, that's fine too, but we know our software! 

I'll try it tonight. Could SD card speed also be a factor?

Hi, Autolooper!

After transferring your media, try a low-level format of your card. If that doesn't help, a brand new fast well-known branded card should help.

Have yet to check videos off a formated card, but so far CameraWindow DC 8.10.4a for Windows fails to see the camera while Pixela Transfer Utility SD Ver.1 can see the camera, it can't see the files.

Asking another M40 user, I was told that the split second gaps are normal.

Checking a the gap on a formatted card and there appears to be less of a gap at the 11.20 minute mark than on one that hasn't been formatted.

That said, I'll have to see if there's still a gap when the internal memory or relay recording is used.

Interesting. Experiments show a gap in playback on files recorded with an R600, but appears to vanish after encoding.

Product Expert
Product Expert

Hi Autolooper,

Thanks for posting.
Are you using Pixela's Transfer Utility to transfer your movies and their VideoBrowser to edit them (recommended)?

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.