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Canon r5c video not showing on pc

jboogy50082
Contributor

I’m having problems with getting videos to show on pc. When I record in mp4 format the videos will show. But any other format it won’t show. I’m using a cf express card for the videos. I downloaded eos utility driver and only photos and mp4 files will show. I bought a cf express card reader type b  and the video files still won’t show. How can I view the video I record on my camera on my computer????

11 REPLIES 11

shadowsports
Legend
Legend

Greetings,

Please give us a complete picture of your environment.

We know you record in .mp4, but what other formats?

What OS and build is your "computer" running.  What software do you have installed?

See here:

Canon Support for EOS R5 C | Canon U.S.A., Inc.

The XF Utility and Cinema Raw Development will allow you to import and play anything the camera records.  These are Canon products.

DaVinci Resolve does as well, but you'll have to spring for the Pro version if you want to play 8K Raw.  

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

I'm having the same issue. The issue is the files do not even show on PC. I can see photo files fine however any of the video footage doesn't exist as files showing on PC.  They play fine on the camera just not there on windows 10 PC. I have mine plugged in via USB-C cord. 

I have downloaded latest versions of EOS Utility and Canon XF Utility and still nothing to display as a file. 

AtticusLake
Mentor
Mentor

I'm afraid I don't know what you mean by "show".  Do you mean in File Explorer?  In Adobe Bridge?  In Premiere Pro?  Windows Media Player?  Do you mean that your clips appear as generic icons instead of thumbnails?  Do you mean they don't play correctly?  Or do you mean they don't show up at all?

Generally MP4 with video encoded in either H.264 or H.265 is a standard format, and will "show" in many applications without further help.  Other video formats are less standard, and may need specific drivers or apps.  For example Canon's XF-AVC is a bit more specialised; and RAW from any manufacturer is proprietary to that manufacturer, and will only work in software which specifically supports that specific flavour of RAW.

(MP4 can contain video encoded in many other formats, but the R5C doesn't use that capability).

So it all depends on what software you're using.  When I shoot, I don't use or care about what the footage looks like in File Explorer or Windows Media Player.  I load my clips into Premiere Pro and work on them directly there.  If you're usng a different video editing app, it should work the same way, as long as the app you use supports Canon's formats -- particularly Canon RAW.

In general, on any camera, if you're going to shoot RAW, then you need to fork out the cash for an app that supports it.  Major apps like Premiere, Resolve, Final Cut, etc., should be OK.  If you're going to use a more budget video editor -- or try to get away without editing at all -- then you should stick to MP4.

shadowsports
Legend
Legend

Pretty sure he cannot play them based on his description.  .mp4 is natively supported whereas the other codecs are not. Even then, hopefully his system has the horsepower needed for the more intensive video.  

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

sshimomu2k2
Apprentice

I have the exact same issue; XF utility manual nor R5C manual doesn't provide any useful info as to how exactly select file and load files into the utility. When opened XF utility, I cannot see the .mp4 files at all in the folder list. I have no idea why these .mp4 files aren't shown.

IamintheUK
Rising Star
Rising Star

MP4 is just a container, it's what's inside that counts. Most players will have no problem with h264 or h265 codecs, but if any flavour of RAW has been used you will need an application like an NLE to see and play them. Things like VLC and Windows Media Player cannot play RAW files.

__________________________________________________________________________________________
EOS C100 mk2 with the Canon EF-S 18-135mm IS STM lens - Zoom H2n - Dell 8700 i7-4790 3.6Ghz, 24GB Ram, Win 10, Nvidia GTX 1060 6GB - DaVinci Resolve Studio 19.0beta4 - Blackmagic Speed Editor - Presonus Faderport 1 - DJI Ronin S

I know many players don't have any issue playing h264/264 encoded file but what R5C generated .mp4 aren't recognized for some reason.

shadowsports
Legend
Legend

Greetings,

Many good recommendations here.

XF-AVC Utility supports .MXF file format

Cinema RAW supports RAW

DPP has a RAW Movie tool, can be launched from the Tools menu

For .mp4.  Options windows / MAC include, windows media player, VLC player, Premiere, DeVinci Resolve, elmedia (Available in the iTunes store)  Others also exist.  

You can use a card reader or direct camera connection.  If you don't "see" your clips, try pressing the media  playback button on the R5 C.

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Like I wrote above somehow R5C generated .mp4 files cannot be played; let me ask another way; if R5C generated .mp4(downloaded onto PC thru Canon R5C utility) aren't recognized as playable .mp4. What I can do with these file...? Does any of Canon utility software convert into playable formats? As I wrote above XF utility doesn't even recognize the file, and this is very much the same for EOS Movie utility, Camera Raw Development, as well as MP4 join tool. I even downloaded DaVinci Resolve, and yet it's the same. I've been editing some simple video editing softwares so I understand file formats.

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