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Can't register my r5c

mmphoto
Contributor

I purchased a refurbished r5c through a verified seller on amazon. I am unable to register the camera. The serial number isn't accepted.

3 REPLIES 3

Danfaz
Enthusiast

Was it a 3rd party seller?

rs-eos
Elite
Elite

Unless it was an authorized Canon reseller, you probably ended up with a gray market item or one that was meant to be sold to regions outside the US.   If this was the case, return it.

--
Ricky

Camera: EOS 5D IV, EF 50mm f/1.2L, EF 135mm f/2L
Lighting: Profoto Lights & Modifiers

Danfaz
Enthusiast

If you purchased that "renewed" item, it's not an authorized seller.

Screenshot_20231201_063055_Amazon Shopping.jpg

 This is the list of authorized sellers:

https://www.usa.canon.com/content/dam/canon-assets/authorized-dealers/canon-ad-11-27-23.pdf

 

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