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imagePROGRAF PRO-300 professional Print Layout communication error

Aji
Apprentice

windows 11.  It was used for 3 months, but now it runs ok, untill the "print" request.  All goes well until there is a "communication error".  It stops.  No way to fix it.  I have deleted the software with revouninstaller and reinstalled it.  I have it via a USB connection.  The wifi works, printing directly from other software, photoshop, and even via my phone works.  I have uninstalled the printer, driver, USB cable,  I suspect there is something in the registry.  I used revoRegCleaner but no luck:  Asus ProArt 570, Ryzen 9 59000, 128 G ram, Pro-300.  

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