cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

imagePROGRAF PRO-300 encoder strip needs repaired

MPizana96
Apprentice

Hello,

I am looking for advise for what to do in this situation. My son came into my room and accidentally damaged the PRO-300. It was my fault. Attach is a picture of the piece that was broken. I'm not to sure if there is anything else damaged. Cord is always disconnect when I'm not using it. The printer was off. I purchased this last year on July 8th on Amazon. What would be the best way for me to getting this repaired?

plastic strip with spring attachedplastic strip with spring attachedThank you.

2 REPLIES 2

jrhoffman75
Legend
Legend

Welcome to the forum. Sorry to hear about your mishap.

This is a user supported forum. My suggestion is to call Canon Support direct and see if they can assist. 1-800-OK-CANON.

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

shadowsports
Legend
Legend

Greetings,

That appears to be a encoder (timing) strip.  Have you looked to see if you could refasten it?  Unless the tab was broken or the spring was pulled hard and stretched. Do you have a CarePak for it?

I think you're going to want to reach out to Canon to discuss your options.

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Announcements