imagePROGRAF PRO-1100 Reported ink levels inaccurate after self-cleaning

[Kobinme]

I recently purchased the Pro-1100. Yesterday I prepared to print an image and the printer as usual began agitating the ink and then it did its usual quick clean of the heads. However, then It started doing something else.... possibly the deep cleaning I am hearing it performs at 3 mths. This went for about 10 min and at the end of it indicated that all my cartridges were empty. Prior to this cleaning cycle I had 4 cartridges, the blacks and gray that indicated they were low. the rest did not. I opened the ink door and popped out some cartridges that I knew were not close to being empty. When I shook them I could hear that several were still at least a quarter full, one probably a third full. The information window showed that only the PC cartridge on the far right still had ink. However, when I removed the cartridge to check it is obvious that that cartridge is actually empty although it is not indicating that it is. Prior to all of this I printed an image about 5 days ago and my printer is always on. Also I am not able to get out of the screen to check on the status of the maintenance cartridge. I am hesitant to put more ink into it as I'm not sure what happened actually and why it is indicating my ink tanks are empty when they're not! I use the 4100 canon ink. Something is not reading right.

[Patrick]

Hi Kobinme,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-1100 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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