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imagePROGRAF PRO-1100 Desaturated Colors

Jedoyle
Apprentice

Hi All,

 

Looking for help with the ImageProGraf 1100 I purchased a couple months ago. Printing has been great and I haven’t had any issues until today.

I tried printing multiple images I had printed previously and the reds/magentas were much less saturated than before. I ran a nozzle check to see if the print heads were clogged and it came back ok. I haven’t made any adjustments to the images on the computer. I’m printing with the same paper Canson Infinity Platine Fibre Rag. Using the Canson ICC profile and AM1X file. Everything is the same as before. No low ink warnings. Any thoughts on what the issue could be. 

4 REPLIES 4

Jedoyle
Apprentice

Adding in the two images so people can see the difference in color. 

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HOTSTONEHIKING
Apprentice

Just out of interest, what are your ink levels? 

I have had a magic set of inks in my 1100. In other words, only two of the inks got to the point where it showed an "X" indicating I had to replace. But the other inks are miraculously at the exact same level, which appears to be about 10%. And it's been that way for two months.

I contacted Canon about this last week. They told me that all was good. My printer was just using those two inks more than the others. But that wasn't a reasonable answer since I am printing full color images and the others should be depleting at a similar rate. 

Today, I was printing with those magical ink cartrdiged and all the sudden the print was desaturated and lacking color. So, one working theory is that Canon has a malfunction with the ink levels reporting correctly. And it's possible your printer is out of one or more of the inks that give you a full color print. 

Would be interested if this resonates with anyone else. I'm going to have to deal with this issue, yet again. BTW, I should also mention that I am on my THIRD printer since having purchased in January. Canon is having some serious QC issues. It's a shame because I don't get paid to deal with these problems. And I teach hundreds of students a year and have to advise them on what hardware to purchase...

Funny you mention ink levels. I tried doing a color calibration and right after that I had low ink warnings. I’m thinking that has something to do with it. I’m going to try replacing the low inks and see if that works. 

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Let me know if that is it. I would appreciate it. 

What's different about your printer is that the inks are all showing different levels (for the most part). Whereas on my computer, as I mentioned, 10/12 have been stuck at the same levels for months... And I have made many prints (albeit small'ish).

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