Writing from Washington state. My Amazon purchased Pixma Pro 10 printer has always refused to load --only offering it the Canon approved photo paper which came with the order from Amazon. (Glossy or "luster" I don't have the label but have all sheets but one due to machine's balky behavior) I use manual feed (or try to) as, of course, the rear feed tray practically spits at a single sheet of photo thickness. Yet always the 2 orange flash alarm of "No paper" mischief. Yes, I saw my fellow Irishman mistook the two trays but I did learn which is rear and which is the manual feed tray. More data so you can help: I avoid over pinching with side guards, use portrait orientation, the paper is NOT curled but nicely straight, only load 1-2 darn sheets at a time, have NO paper jam ( I almost long for it though), have cleaned roller heads repeatedly even though they have not exerted themselves save for a single print. I have found no extraneous packing material though I do see a liner of grey foam (which looks like it belongs?) I have successfully (though only once) printed from rear feed a plain thin paper sheet, Whoopee...
My urgency: I have been working Urgent care & ER ( am a doctor) but had a serious COVID exposure; now quarantined, have a fever. No available swabs for a test yet. Elderly, bad heart. My grown kids had a single request, asking could I print up some family photos as they are far away. They don't know what's up. I want to do this one thing before. And I cannot... due to the **bleep** machine. I am heartsick & hoping to accomplish this before I go. If any other ideas, please forgive me this long post. I have used many Canon printers the one benefit of being old. Used Pro 100, another Pro 10 and many other PIXMA's I would like to grant my kids their wish. canon USA won't/ can't suggest as they tell me the I have incorrect #'s on the back of my Amazon Pro 10. I think they are implying Amazon sold me a forged Pro 10?? I think this is nonsense but don't have the time to debate. I hope it is not then inappropriate to turn here? If so, please delete
22 hours of trying & no luck. Don't worry about responding if this post is still here in a few days. Thank you very much if you have read this.
Stay well, stay indoors, and may you find moments of wonder, joy, & hope, even in these hard days. Peace, ML MD
