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Prograf 1000 communication error

jsk53
Contributor

I’ve been using my Canon Prograf 1000 printer for some time now and works perfectly…until now.  All the sudden, I get an error notice when I print through either PS CC or LR Classic CC that there is a communication error with the printer. It goes on to tell me to set bidirectional in the printer settings. 

 

If I use the Quick Utility Toolbox, it finds the printer and gives me all the current information. If I ignore the error message, the printer seems to print correctly.

 

Well, that’s a new one and the only directional setting I find in the printer settings is a box to check for unidirectional, which is unchecked.

 

This just started happening and I’m not aware of any changes I’ve made to the software or printer drivers. I have the latest firmware,

 

Any thoughts? 

 

printer error message.jpg

 

 

3 REPLIES 3

Jason
Whiz

Hi, jsk53!
 
To have a better understanding of your issue, please let everyone know the operating system of your computer and if you are using a Wi-Fi or USB connection.

 
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
  
Thanks!

Hi Jason,

 

I am running Windows 10 Pro and the printer is connected via USB, not WiFi. This issue just started about a month ago and again, doesn't seem to interfer with printing from PS CC or LR CC.  

 

Thanks.

Michael
Product Expert
Product Expert

Hello.

 

Try the following adjustment to see if we can resolve this:

 

1.  Close all programs that are open.

2.  Right-Click the Start Button and choose Control Panel, or click the Start Button and search for the Control Panel, then open the Control Panel.

3.  Open Printers or Devices and Printers.

4.  Right-click the PRO-1000 and choose Printer Properties.

5.  Click the Ports tab.

6.  Make sure that Bi-Directional support is enabled.

7.  Click Apply and OK.

 

Once this has been done try printing to test the adjustment.

 

This didn't answer your question or issue? Find more help at Contact Us.

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