10-01-2019 04:51 PM
Posting to see if anyone else has been having any issues of (15 mil) Scrim Vinyl Banner prints not drying properly from the Pro series? We have updated the media profiles (thru MCT) on both the plotter and driver to no avail. Anything printed on this type of media is still smearable nearly two weeks after printing. Using alternative medias (HW, photo, and plain papers) the plots dry normally. Thank you.
10-02-2019 06:00 PM
Troubleshooting with our support group may be needed to narrow down the cause of your issue. You can get in touch with the Canon USA support group by dialing 1-800-423-2366, Monday - Friday 8:00 a.m. - 8:00 p.m. ET (excluding holidays).