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New Contributor
Posts: 2
Registered: ‎02-14-2018

Pro 100

My Pro 100 does not print red as red---more as a maroon. It also prints yellow (as when someone is wearing a yellow shirt) as pink. Any suggestions?

Honored Contributor
Posts: 6,150
Registered: ‎11-13-2012

Re: Pro 100

First, check that all your cartridges are in the correct position and seated. Second, do a head cleaning. If you still have the problem give Canon a call at 1-800-OK-CANON. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
Esteemed Contributor
Posts: 3,816
Registered: ‎06-11-2013

Re: Pro 100

This does sound like the cartridges are not in the correct slots.  But also check the ink levels and print a test sheet.

 

Are these genuine Canon inks?

 

Tim Campbell
5D III, 5D IV, 60Da
New Contributor
Posts: 2
Registered: ‎02-14-2018

Re: Pro 100

Thanks for the suggestions, guys. Called Canon Tech Services yesterday and he took care of it. All it took was lifting the release lever for the print head and refastening it. Took care of both problems. Evidently the print head wasn'r seated tightly.

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