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Pixma Pro9000 leaving black lines on print

Castell
Apprentice

My Pro9000 has given me 11 years of excellent service but is now leaving black lines on front and back of photographic prints and plain paper.  I suspect that I need to clean the rollers but that option  is not present on the maintenance screen and I cannot see how to access them. I hope the time has not come for me to buy a new printer!

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Castell,

 

To perform a roller cleaning, please follow the steps in this article:

 

https://support.usa.canon.com/kb/index?page=content&id=ART127253

 

 

To perform a bottom plate cleaning, please use the following appropriate link below:

 

(for Windows)  https://support.usa.canon.com/kb/index?page=content&id=ART157713

 

(for OSX)  https://support.usa.canon.com/kb/index?page=content&id=ART157937

 

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