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Pixma Pro 100

annacejohnson
Apprentice

I am unable to connect my Pro 100 printer to my laptop. I was gone for several weeks and upon returning home it will not connect. I have done the following

1. Removed and reinstalled the driver, several times 

2. Tried connecting to Wifi and it won't even find the printer

3. Restarted my computer, unplugged everything and tried again. 

I have a Windows 10 computer 

Can anyone help me troubleshoot or have a suggestion on how I can get this to connect. 

Thanks Ann 

1 ACCEPTED SOLUTION

ArthurJ
Product Expert
Product Expert

Hi,

I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you

View solution in original post

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you

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