cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pixma Pro 100 not recognizing ink cartridges...any help or ideas?

Gravesart
Apprentice

My pixma pro 100 is not recognizing ink cartridges at all.  Hoping someone can give me something to try.  Message i get is "an ink tank cannot be recognized".  It wont recognize any of them.  For a few months, this happened every time i replaced ink, but turning it off and back on always fixed untill recently. 

 

The lights are all on when i open it, but if i take one ink out they all go off, seemingly till I turn it off and back on. 

 

Figured a longshot, but hoping for a miricle if anyone has advice or ran into this before. 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Gravesart,

Please open the cover to your printer and remove all of the ink tanks.  Please make sure that all of the tape/cellophane has been removed from each ink tank.

Also, please make sure that you are using the correct ink.  From left to right, the correct ink is:

CLI-42 M
CLI-42 PC
CLI-42 Y
CLI-42 BK
CLI-42 GY
CLI-42 PM
CLI-42 LGY
CLI-42 C

If you continue to have difficulties, please contact our support group using the following link:

https://mycanon.usa.canon.com

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.