Pixma Pro-100 b200'd itself within 10 minutes

[wangsig3]

I was installing my ink cartridges and one took a little longer. The printer then moved the printhead to the right, with the cap in the up position, JAMMING ITSELF! Now I'm out $1000. This is ridiculous. What do I do now? I've tried the "hard reset" where you unplug it and press the power button 5 times (?), let it sit for 60 seconds. I've tried pressing all the permutations of the 3 buttons on it (power, resume/cancel, wifi). I don't know what else to do. I am printing things for my wedding in a week. I've already spent so much to buy this printer, expecting it to do well. I didn't know it would commit suicide before I even get to use it.

[shadowsports]

Greetings,

I see 2 options.  Take it back to the retailer and exchange it, or call Canon.

1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST

The Pro100 is discontinued.  The Pro 200 is only $549 as of this posting.  

[tsandy308]

Thanks I will. It is sad they obsolete printers before you can

Use thme.

[tsandy308]

WOW!! THAT IS A BUMMER