Pixma Pro 100 - Dashed Lines Along Left Border

[bil12343]

Appears on flipside of paper as well. I have performed a roller cleaning, print head alignment, bottom plate cleaning and deep cleaning. Any help would be greatly appreciated! Thank You!    

[Patrick]

Hi bil12343,

Based on your description of the issue, it would appear that the encoder/timing strip would need cleaning.

Please follow the steps in the following article to clean this:

https://support.usa.canon.com/kb/index?page=content&id=ART153139

If you continue to have difficulties, please contact our support group using the following link:

https://mycanon.usa.canon.com