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Pixma Pro 100 - Dashed Lines Along Left Border

bil12343
Contributor

Appears on flipside of paper as well. I have performed a roller cleaning, print head alignment, bottom plate cleaning and deep cleaning. Any help would be greatly appreciated! Thank You!    IMG_3717 (2).JPG

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi bil12343,

 

Based on your description of the issue, it would appear that the encoder/timing strip would need cleaning.

 

Please follow the steps in the following article to clean this:

 

https://support.usa.canon.com/kb/index?page=content&id=ART153139

 

If you continue to have difficulties, please contact our support group using the following link:

https://mycanon.usa.canon.com

 

 

 

 

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