Pixma Pro-10 prints first print slow

[foxandvelvet]

Hello everyone,

I'm looking for some help with my Pixma pro-10 and I'd be eternally grateful if anyone could solve my problem.

I've had the printer for just under a year and in the past 3 months the issue has started happening more often.

The printer intermittently prints slow, and it seems to happen when I change paper sizes.  Lets say we're printing multiple copies of the same print, the first one will always print slow, then consecutive versions always print at normal speed.

My set up is MacBook Air 2GHZ 8GB RAM running latest version of Yosemite 10.0.2

I have tried:

Reinstalling printer driver by resetting printing system in system prefs.

Reinstalled canon print studio pro.
Changed USB cables

We have two macs and its the same on both macs.

It happen's when we print PDF's from preview so we're thinking its not specific to canon print studio pro.

We genuinely only ever use canon inks.

I have contacted Canon and they suggested sending it away for repair which is an option but I want to exhaust every avenue before I do that.  It just seems like a software issue somewhere and it making me tear my hair out, haha.

Thank you so much for any help anyone is willing to give.

Regards,

Mark

[ebiggs1]

Mark most of the time a printer only does what it is told to do.  I also think it to be a computer and/or software problem.

I doubt it is the driver but I would look at that end before I boxed up a 60 lb printer for repair.

[foxandvelvet]

Hi ebiggs1

Thank you for your reply.  If its is a software problem then it is happening on both of our mac at the same time which is unusual.  Fingers crossed I can sort it out eventually.

Cheers,

Mark

[ebiggs1]

Mark

It is possibile the printer is faulty.  No doubt.  You know, anything made by the hand of man...............

But you probably have the exact same software, drivers, on either and each machine.  I still think I would go there first.  It is going to be a pain to mess with getting the printer to a service person if it truly is the culprit.  You need to be sure.

EB

[ianm2k4]

Is it just PDF's? Do other things - photos, documents etc print at a 'normal' speed?

Adobe have something about this also.. https://forums.adobe.com/thread/392854 ?