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Occasional Contributor
Posts: 6
Registered: ‎03-23-2014
Accepted Solution

Pixma Pro-1 Printer driver issue

I attempted to install the PRO-1 series XPS Printer Driver Ver.5.86 (Windows) and I received the following error message, No IJ printer driver is correctly installed.  Install the IJ printer driver correctly so that printing can be executed and then install the XPS printer driver.  Would someone translate this message and explain to me what steps I need to take that will allow me to install the XPS printer driver?  Thank you for your assistance.

Moderator
Posts: 857
Registered: ‎10-12-2012

Re: Pixma Pro-1 Printer driver issue

Hi, oplatka!

Which version of Winodws are you using?

 

 

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
  
Thanks!

Occasional Contributor
Posts: 6
Registered: ‎03-23-2014

Re: Pixma Pro-1 Printer driver issue

I solved the driver problem by reloading the Canon software/drivers from my Canon supplied pixma pro-1 set-up CD.  My bigger problem is that I am unable to print images on paper in either 4x6 inch or 5x7 inch formats.  The printer starts feeding the paper and stops midway.  Support code 130 printing error appears next.  I have replaced the printer drivers multiple times, which was suggested by a forum member.  I also brought my printer into a Canon authorized repair shop and they could not fix the problem after disassembling my machine.  Any suggestions on how to fix this issue?  I am using a PC with Windows 10 software.

New Contributor
Posts: 2
Registered: ‎03-04-2018

Re: Pixma Pro-1 Printer driver issue

Hello i have the same problem. I do not have a cd drive so I had to download the driver from the cannon site. Please somebody would you let me know how I can resolve the problem?  thank you

New Contributor
Posts: 2
Registered: ‎03-04-2018

Re: Pixma Pro-1 Printer driver issue

Hello I am using windowns 10 pro 64 bit.  Please help. thank you

Occasional Contributor
Posts: 6
Registered: ‎03-23-2014

Re: Pixma Pro-1 Printer driver issue

Windows 10

Product Expert
Posts: 2,759
Registered: ‎10-16-2012

Re: Pixma Pro-1 Printer driver issue

Hello.

 

The standard driver has to be installed before the XPS driver can be installed.

 

Visit www.usa.canon.com to download the latest driver for your product.  Then install the XPS driver if needed.

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

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Occasional Contributor
Posts: 6
Registered: ‎03-23-2014

Re: Pixma Pro-1 Printer driver issue

Michael -  Thank you for resolving my printer problem!!

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