08-11-2017 07:16 PM
I attempted to install the PRO-1 series XPS Printer Driver Ver.5.86 (Windows) and I received the following error message, No IJ printer driver is correctly installed. Install the IJ printer driver correctly so that printing can be executed and then install the XPS printer driver. Would someone translate this message and explain to me what steps I need to take that will allow me to install the XPS printer driver? Thank you for your assistance.
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08-11-2017 07:32 PM
Which version of Winodws are you using?
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
08-11-2017 11:23 PM
I solved the driver problem by reloading the Canon software/drivers from my Canon supplied pixma pro-1 set-up CD. My bigger problem is that I am unable to print images on paper in either 4x6 inch or 5x7 inch formats. The printer starts feeding the paper and stops midway. Support code 130 printing error appears next. I have replaced the printer drivers multiple times, which was suggested by a forum member. I also brought my printer into a Canon authorized repair shop and they could not fix the problem after disassembling my machine. Any suggestions on how to fix this issue? I am using a PC with Windows 10 software.
03-04-2018 06:15 AM
Hello i have the same problem. I do not have a cd drive so I had to download the driver from the cannon site. Please somebody would you let me know how I can resolve the problem? thank you
05-07-2018 12:26 PM
The standard driver has to be installed before the XPS driver can be installed.
Visit www.usa.canon.com to download the latest driver for your product. Then install the XPS driver if needed.
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