Hi all,
I have a strange issue with a PRO-1000 ... one of the inks ran out and showed the regular 1752 support code saying "The ink has run out. Replace the ink cartridge". Subsequently, I replaced the PGY ink cartridge involved with a new and full (genuine) one. Strangely enough, the printer showed the same 1752 again after that. I tried turning the machine off and unplugged it for a couple of minutes. After restarting, the same 1752 pops up. Also tried removing all cartridges and putting them back in. The machine thinks for a while and then the 1752 appears again.
The 1752 disables the menu on the machine, so I connected a USB cable to it and had a look at the web page off the printer to see if I could do something there. I don't see any options there to resolve this .... it does tell me that the PGY cartridge is full though !!
To make sure that the new PGY cartridge was not a faulty one, I ordered a new PGY cartridge and put that in. Same 1752 support code.
Is there a "secret" way to reset the machine or anything else that can be done? I still have about 15 full cartridges for it, so was obviously hoping to still be able to use those before getting a new printer.
Thanks in advance for any advice or tips that can help me!
Cheers, Johan
