Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 5
Registered: ‎01-18-2020

PIXMA Pro9500 Disc Printing

[ Edited ]

I have been trying to set up my dvd/cd tray to print. I have the software installed it did show the cd tray E in the printer setup. When I went to print, it said printer not responding.  I tried calling Canon but I was informed that there is no longer phone support for my model. I reinstalled the software and printer and now the cd e tray is not present in the drop down for settings. Is there something I am doing wrong to set this up?

Moderator
Posts: 2,104
Registered: ‎07-08-2013

Re: Pro 9500

Hi, Taquila!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. The PIXMA Pro9500 mentioned in the subject header doesn't print on discs.  That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Occasional Contributor
Posts: 5
Registered: ‎01-18-2020

Re: Pro 9500

Sorry about that. The printer is a Pixma Pro 9500 Mark II and there is a cd/dvd tray slot for this printer. It shows in the manual that there is the ability to print dvd/cd labels. Is that incorrect?

Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: Pro 9500

Hello Taquila.


The Pro9500 Mark II release in the U.S. does not support CD/DVD printing, and does not come with a CD/DVD printing tray.

 

If you need immediate assistance with this issue, please contact us using the numbers and information at http://Canon.us/ContactLI

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Occasional Contributor
Posts: 5
Registered: ‎01-18-2020

Re: Pro 9500

The phone message when I typed in the printer that I needed assitance with on the phone support, it said my printer is no longer supported by phone and to contact this forum. Ok, so if it is not supported, why is there the tray slot there? I wonder why this one has it then??? StrangeIMG_2686.JPGIMG_2686.JPG

Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: Pro 9500

[ Edited ]

Hi Taquila.

 

The Pro9500 Mark II release in the U.S. does not support CD/DVD printing, and does not come with a CD/DVD printing tray. 

 

The Pro9500 Mark II was released around the world. Non-U.S. models may have features not included in the U.S. release.  If you require support with a non-U.S. model, you may find the correct support for your unit using the Canon Global website: http://global.canon/en/support/

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Occasional Contributor
Posts: 5
Registered: ‎01-18-2020

Re: Pro 9500

Ok, can we trace the S/N to find out where it was sold to verify the U.S. or outside of it?

Product Expert
Posts: 3,860
Registered: ‎07-28-2014

Re: Pro 9500

Hi Taquila,

 

What are the letters in the serial number of your printer?

 

We can look up the region where the printer was intended for use.

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 5
Registered: ‎01-18-2020

Re: PIXMA Pro9500 Disc Printing

NACC I have a feeling the NA means North America.
Product Expert
Posts: 3,253
Registered: ‎10-16-2012

Re: PIXMA Pro9500 Disc Printing

Hello.

 

The NACC serial number is a United States model.  The disc printing function is not available for that printer.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement