07-14-2025
10:38 PM
- last edited on
07-15-2025
07:58 AM
by
James_C
I've noticed on my recent art prints that any image with blue, has a blue line, outlining the entire image. I've run all the maintenance test and even cleaned a silver plate inside. ( I can't recall what the plate was called. I followed a tutorial. It had ink on it and was sticky)
This only seems to happen when i use any other paper type but plain paper. With plain paper it works just fine but with Matte and Photo Glossy paper. I'm getting that double line. I use to do Photo Glossy Paper - High Print Quality and Manual Color. Sometimes Borderless, sometimes not. I don't know what else to do or try and I don't want to buy more ink for a machine that I can't fix.
Solved! Go to Solution.
07-19-2025 07:18 PM
Update
I contacted canon as suggested. After running through the maintenance (Nozzle Check and Alignment) we were unable to resolve the issue. They, then sent me a new printer head. I also bought a new Cyan ink tank and with those two combined. It seems to resolved the issue. Thank you for your help, I'm just so relived.
07-15-2025 05:34 AM
Did you run a nozzle check and head alignment?
07-15-2025 05:37 AM
I did, I ran both of them as well as a roller cleaning.
07-15-2025 05:44 AM
Give Canon support a call at 1-800-OK-CANON.
07-19-2025 07:18 PM
Update
I contacted canon as suggested. After running through the maintenance (Nozzle Check and Alignment) we were unable to resolve the issue. They, then sent me a new printer head. I also bought a new Cyan ink tank and with those two combined. It seems to resolved the issue. Thank you for your help, I'm just so relived.
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