New PRO-200 printing colors wrong

[hobbes944]

I just upgraded to a PRO-200 after being happy with another Canon printer I had for years (but broke). Unfortunately, the printed colors are vastly different from screen images. I have tried printing from my PC and an iPhone. The colors are getting too brown/dark either way. Skin tones look washed out. All the equipment is new.

Below is a link to a TIF reference image that I downloaded from a helpful user on this forum. Next, a pic of how it came out of the printer on Canon Pro Luster photo paper (similar when I tried to print from 2 different devices).

Finally, a side by side look at how the strawberries in the reference image compare to the printed output. 

Does anyone know what to do next? Thanks!

https://1drv.ms/u/s!ApNpngg2Z6dbhIYEVaNQBuYp2nUaWg?e=mRSEkP

[jrhoffman75]

Have you run a nozzle check?

Canon Knowledge Base - Printing and Examining the Nozzle Check Pattern - PRO-200

[hobbes944]

Thanks for your reply. I just did -- it looked normal according to the guidelines.

[jrhoffman75]

Since it is happening with both your PC and iPhone it would seem to indicate a printer problem. 

Register your product on the Canon support website and request Canon support. 

[hobbes944]

Thanks! Will do.