Ink Cartridge not recognized after trying 3 new cartridges Pixma Pro9500

[chickenvy]

I replaced the cartridges in my Pixma Pro9500 printer and one cartridge can not be recognized. I have tried 3 new cartridges in it, and a new print head, and all three cartridges in the both print heads can not be recognized. I have reset it by unplugging it for 15 minutes. I did the resume/power button reset, and I can not get it to recognize the cartridge. After one of the resets all the cartridges showed full, so I would try a test print and then I would get the error message, Ink cartridge can not be recognized. Then after a different reset I got a "Service Error 6502", so I powered off/on and the cannot recognized ink cartridge message came back. I have down the unplug reset and the power/resume button reset for each new cartridge, and keep getting the same error over and over.

 I have only used the printer a handful of times over the years and, it is still in like new shape. I hope someone can help me with this. Please HELP!

[Stephen]

Hi chickenvy!

Welcome to the Canon Forums! The Forums aren't intended for immediate assistance. If your question is of an urgent nature, please feel free to CONTACT US either by phone during business hours or email 24 hours a day!

[chickenvy]

I have tried to use your email system, it will not submit an email through the system. And your pixma dept is currently closed.

[Danny]

Hi, chickenvy!

So that the Community can help you better, we will need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[chickenvy]

Pixma Pro 9500

[chickenvy]

Great tech support. I basically got too bad so sad. If anyone knows how to fix an electrical malfunction, I'm all ears.

[ebiggs1]

Obviously something is wrong possibly broken.  You are out of the warranty period and you are spending a lot of money to resurrect a discontinued printer.  You could of, or can buy a new Pro-100, which is a better printer, for less than what you are spending.  Plus a lot less frustration. A Pro-100 is around $150 bucks with the rebate right now.

"I have only used the printer a handful of times over the years ..."

This is not good for a printer!  It is likely your problem.