08-11-2020 06:07 PM
I had a similar situation with the installation. However, when I called support, I had excellent service. The key to having the installation complete successfully (without having to uninstall) was to do a fresh start of my computer, and then close ALL OPEN PROGRAMS AND APPS. That was the only differnce with the multiple failed installation attempts prior to having the support tech walk me through the process. Close everyting, email, Photoshop, anything that shows as an open program on your computer before beginning the install. Always download the latest installation version (the latest updated version of Print Studio Pro has a March 2020 date on the Canon web site). Please let the community know if that works for you.
08-21-2020 03:25 PM
I carefully followed your suggested protocal, then Registered half-a-dozen Custom Settings. When I tested them I found about half of them could be Applied, the other half brought the same Error Message as before. The files for the Custom Settings are in the Folder you specified, but, for some reason CPSP is not "seeing" them. And, once I send a Print Message from CPSP, if I close CPSP then re-open it, with the same Photoshop Image, all of the print settings in CPSP have changed. Very frustrating and I plan to call Apple next. Mark Weidman
10-02-2020 12:18 PM
I can't seem to find the PS plug in folder even when I search for it by name. Will there be one if I have the monthly subscription?
10-03-2020 08:58 PM
Here is the path to the Adobe PS Plugin Folder. Boot hard drive >> Applications >> Adobe Photoshop 2020 >> Plug-ins.
As an aside, I finally got Canon Print Studio Pro to work properly, following some of the suggestions on this forum. Then, I upgraded to the latest version of Apple Mac Catalina v10.15.7 and immediately problems returned. Specifically, my Custom Settings are not saved. I placed my fitth (5th) call to Canon Tech Support since this began back in July 2020. I convinced the tech, who was clueless, to finally escalate my case to the software engineering department. I was told I should hear back in "one to two weeks". This is the third time I have been promised a call-back, so, we shall see. Mark Weidman