Horizontal marks printing on imagePROGRAF PRO-310

[letournoi]

Hi - updated from a dead Canon pro 300 to a Pro-310 and having this issue:

marks on right dide of prints

Its less apparent on A4s but still there - this is using canon luster paper - I did all the maintenance and no improvement. 

all maintenancemarks on right side

It almost sounds like something is stuck - but this is a brand new printer - pretty sure all the tape etc holding it in place for delivery were taken out. Think it may be a paper weight issue - but its selected correctly in the software and on the printer as far as I can tell. Help!

[Patrick]

Hi letournoi,

Please contact one of Canon's Technical Support Representatives for assistance with resolving the printing issue you are experiencing with your imagePROGRAF PRO-310. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-310 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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