Color Prints Printing in Black, White, and Blue

[kmyers]

I have a Pro-100 and it has suddenly (between prints) switched and started printing everything in black, white, and blue. It won't print any other color. I didn't change any settings and I can't seem to find anything on this anywhere. Anyone experience this or have any suggestions? Any help is much appreciated! 

[jrhoffman75]

Did you try a nozzle check?

[kmyers]

Yeah. Did the nozzle check, cleaning, and deep cleaning. It won't print any of Group 1. Not a single drop. I called tech support and they were unable to help. Only suggested that I take it to a service center to have them look at it.

[ebiggs1]

Yes, service is required.  Most likely you lost the print head.  Cleaning never helps when the print head goes south.  You are just wasting ink.  Is it still under warranty?  I hope you have a service center close by.

There seems to be a higher occurance of print head trouble on these.  Maybe not but I sure hear it a lot. 

[kmyers]

Thankfully it all went smoothly. Took it to the service center and it was still under warranty. They were able to fix it and get it back to me within a day!

[jrhoffman75]

Was it the print head?