Canon proGraf 1000 - how to print 17x25 (firmware update installed)

[ronfucci]

I recall doing this once before but do not remember the process.

At print time, there is no option for custom size.  The ICC's came from the paper manufacturer and are installed.  And there is no pull down value for 17x25.

I know you have to feed the paper from the manual slot in the back.

Could not find any reference to step wise instructions Canon support site(s).

Help.

Thanks

R

[ronfucci]

Answering my own question with the assistance of Michael from Canon chat:

Chat Transcript

12:28:33 PM [Ron Fucci] Need help to print 17x25 on proGraf 1000 printer 12:28:41 PM [Michael] Thank you for contacting Canon. I'll be happy to assist you today. While we are working together, please do not navigate away from this page. If you need to go to another web page, please open it in a different browser tab. Navigating away from this page might break our connection and cause this chat session to end. 12:28:52 PM [Michael] Are you using a Windows computer, or a Mac? 12:28:57 PM [Ron Fucci] Windows 12:29:04 PM [Michael] What version of Windows is on the computer? To find out, hold down the "Windows" key on the lower left hand corner of your keyboard and press ‘R’. A "Run" window should appear. Please type in "winver" without the quotes and hit enter. You should be able to see what version of Windows you have. 12:29:08 PM [Ron Fucci] current drivers/firmware are installed 12:29:11 PM [Ron Fucci] win 2004 12:29:43 PM [Ron Fucci] windows 10 2004 12:29:52 PM [Michael] Is the printer being used wirelessly or with a direct USB connection to the computer? 12:29:58 PM [Ron Fucci] wireless 12:30:03 PM [Ron Fucci] i've done this before 12:30:10 PM [Ron Fucci] don't seem to be able to now 12:30:23 PM [Ron Fucci] no 17x25 in the print size 12:30:24 PM [Michael] Are any errors appearing? 12:30:28 PM [Ron Fucci] no 12:30:33 PM [Ron Fucci] prints perfectly 12:30:34 PM [Michael] What program are you printing from? 12:30:46 PM [Ron Fucci] adobe photoshop cc 2020 12:31:09 PM [Ron Fucci] i was hoping there was an FAQ on Canon site for this 12:32:20 PM [Michael] The PRO-1000 doesn't support 25" long sized paper.  The total print area supported by the printer is 8.27 x 23.39 inches. 12:32:40 PM [Ron Fucci] the most recent firmware allows 17x25 12:32:41 PM [Michael] There is a 17"x22" paper size that is included in the driver.  Is this what you possibly may have used in the past? 12:32:46 PM [Ron Fucci] no 12:32:50 PM [Ron Fucci] 17x25 12:32:56 PM [Michael] One moment. 12:33:16 PM [Michael] Oh I see. 12:33:26 PM [Michael] You need to specify a custom paper size for that length. 12:33:37 PM [Ron Fucci] right 12:33:50 PM [Ron Fucci] when i attempt to do that, there is no custom options 12:34:01 PM [Ron Fucci] from the print dialog 12:34:07 PM [Ron Fucci] if I hit 'standard' 12:34:12 PM [Ron Fucci] then you see custom 12:34:19 PM [Ron Fucci] if i hit photo 12:34:23 PM [Ron Fucci] then custom goes away 12:35:11 PM [Michael] In the Printer Paper Size menu, do you have the ANSI options at the bottom of the drop down menu?  The "Custom" option should be above those. 12:35:49 PM [Ron Fucci] hang on , i'll pull up photoshop 12:35:55 PM [Michael] Okay. 12:37:08 PM [Ron Fucci] i hit print from photoshop 12:37:22 PM [Ron Fucci] then i hit print settings from the dialog 12:37:52 PM [Ron Fucci] the quick setup is the first tab 12:37:57 PM [Michael] Correst. 12:38:00 PM [Michael] Correct.* 12:38:15 PM [Michael] In the Printer Paper Size menu, look near the bottom for the Custom option. 12:38:31 PM [Ron Fucci] if i hit 'standard' custom shows up 12:38:41 PM [Ron Fucci] if i hit 'photo printing' it does not 12:39:02 PM [Michael] You have to use the Standard settings and manually specify everything there. 12:39:09 PM [Ron Fucci] ok 12:39:32 PM [Michael] The Photo Printing preset uses the preset paper sizes that are related to Canon media types made for the printer.  A custom option won't be available with that preset. 12:39:42 PM [Ron Fucci] got it 12:39:45 PM [Ron Fucci] thanks 12:39:51 PM [Michael] You're welcome.  Any other questions? 12:39:55 PM [Ron Fucci] no thank you 12:40:00 PM [Ron Fucci] good job 12:40:06 PM [Michael] Thank you..