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New Contributor
Posts: 1
Registered: ‎09-15-2019

Canon pro 2000 intermittent error

Hi

Sometimes my canon pro 2000 prints with a large black line down one side. It’s about an inch deep - and then the print is reduced in size. So a 10in print becomes 9in etc.

It only happens occasionally.

We use roll paper and the canon print studio plugin for photoshop. Just can’t figure it out

Any ideas?
Product Expert
Posts: 3,934
Registered: ‎07-28-2014

Re: Canon pro 2000 intermittent error

Hi Pcrymble,

 

For assistance with your imagePROGRAF PRO-2000, please Canon's Contact Center to speak with a Technical Support Representative for further assistance.  There is NO charge for this call.  Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.

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