Canon pro 2000 intermittent error

[Pcrymble]

Hi

Sometimes my canon pro 2000 prints with a large black line down one side. It’s about an inch deep - and then the print is reduced in size. So a 10in print becomes 9in etc.

It only happens occasionally.

We use roll paper and the canon print studio plugin for photoshop. Just can’t figure it out

Any ideas?

[Patrick]

Hi Pcrymble,

For assistance with your imagePROGRAF PRO-2000, please Canon's Contact Center to speak with a Technical Support Representative for further assistance.  There is NO charge for this call.  Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.