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Canon pro 2000 intermittent error

Pcrymble
Apprentice
Hi

Sometimes my canon pro 2000 prints with a large black line down one side. It’s about an inch deep - and then the print is reduced in size. So a 10in print becomes 9in etc.

It only happens occasionally.

We use roll paper and the canon print studio plugin for photoshop. Just can’t figure it out

Any ideas?
1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Pcrymble,

 

For assistance with your imagePROGRAF PRO-2000, please Canon's Contact Center to speak with a Technical Support Representative for further assistance.  There is NO charge for this call.  Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.

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