Canon pixma pro 100

[Zepps46]

Hi guys,
I've just received my new canon pixma pro 100 printer & I'm having problems setting up. When powered up the printer instantly made a grinding noise. Switched it off a few times but the print head holder failed to slide along the rails. All stoppers & tapes have been removed so nothing to obstruct the set up process.
Can anyone help or had similar issues?
Thanks in advance.

[JohnB352]

So the print head does not center, enabling you to install the cartridges?  That happened to me when I got my pixma pro 100 new.  Had to get a warranty replacement.  Did you call Canon support?

[ebiggs1]

You are possitive there is no packing or tape left inside?  100% sure?