imagePROGRAF PRO-1100 won't print from Windows 11 desktop, OK from Surface Pro

[whiten]

Hello,

I'm experiencing persistent issues with my Canon imagePROGRAF PRO-1100 printer when attempting to print from my Windows 11 desktop. Notably, my Surface Pro 8, also running Windows 11, prints without any problems.

Troubleshooting Steps Undertaken:

1. System File Checks:

   • Executed DISM and sfc /scannow commands to ensure system integrity; no issues detected.

2. Driver Installation:

   • Initially, Windows 11 automatically detected and installed the printer driver. But I couldn't get it to print.
   • The symptoms were that the Print Queue would show the file initially printing, but then very shortly thereafter (even on HUGE print files) it would show that they were printed.  The window showing the ink supply would pop up and then disappear, but nothing would print.
   • I used ChatGPT to try to help me analyze and figure things out, but alas, nothing was successful.
   • Subsequent attempts to reinstall the driver (after uninstall) automatically and manually have been unsuccessful.

3. Network Configuration:

   • Assigned a static IP to the printer and ensured correct DNS settings. Initially this worked but created secondary issues.
   • Confirmed network connectivity by accessing the printer's web interface and successfully pinging the device.

4. Printer Spooler Service:

   • Restarted the Print Spooler service and cleared the spooler files.

5. Firewall and Security:

   • Verified that the firewall isn't blocking printer communication.

Current Status:

Despite these efforts, the desktop fails to print to the PRO-1100, while the Surface Pro 8 (on the same home network) functions correctly with the same printer. FWIW, I also have an HP InkJet scanner & printer on the same network that this computer is still working with correctly.

I tried so many different things (two days' worth of attempts) that I can't remember them all.  I could get various results, but none working the way it should (as experienced on the Surface Pro 8).

Request:

I'm seeking guidance on additional troubleshooting steps or potential solutions to resolve this issue. Any insights or recommendations would be greatly appreciated.

If there is a Canon driver uninstall that completely removes everything (including registry keys), and / or a tool to make sure all the Windows 11 files are on my system and working properly, those would be helpful.

Thank you in advance for your assistance.

[Patrick]

Hi whiten,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-1100 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the printing issue you are experiencing and resolve it for you.

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