03-27-2020 06:36 PM
I removed and reseat all the cartridges and head. Still the cartridges red lights do not work and the computer sends me an error message 1401 "no print head is installed" - All the cartridges are original and are half full
03-30-2020 04:14 PM
Because the error persists after reseating the ink and the printhead, it would appear as though your printer would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.