Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎08-15-2020
Accepted Solution

Can't Install Manual Pixma Pro-100

[ Edited ]

Hi. I can't install a manual for my new Pixma Pro-100 because my mac detects malware and won't install it. OS 10.15.5 Catalina. Anybody have a solution to this? Thanks so much.

Highlighted
Esteemed Contributor
Posts: 2,592
Registered: ‎11-19-2017

Re: Can't Install Manual Pixma Pro-100

Greetings,

Without knowing your environment, or where you got the file from, this is only a guess.

 

Things you might try:

 

Obtain a copy of the manual from the products support page:

 

http://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDMwMDAxMDU4OTAz&cmp=ABR&lang=EN

 

If you have a 3rd party AV installed, disable or remove it temporarily

 

or 

 

Disable GateKeeper, allow Apps from "anywhere" or unknown developers..  then re-enable after the file is installed.  This is done from a terminal window.

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
Highlighted
New Contributor
Posts: 3
Registered: ‎08-15-2020

Re: Can't Install Manual Pixma Pro-100

Hi, Rick: 

Many thanks for your help. I'm on an iMac Operating System 10.15.5 Catalina. I got the manual from the CD that was supplied with the purchase of my new Pixma Pro-100 and I downloaded from the Canon site as well. I don't have Gatekeeper. 

 

Could you please resend link? It doesn't work.

 

thanks again!

Highlighted
Honored Contributor
Posts: 7,186
Registered: ‎11-13-2012

Re: Can't Install Manual Pixma Pro-100

The software version of the manual is 32-bit and won't work on Catalina.

 

You can access a web-based version here:

 

https://ugp01.c-ij.com/ij/webmanual/Manual/M/PRO-100S%20series/EN/CNT/Top.html

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
Highlighted
New Contributor
Posts: 3
Registered: ‎08-15-2020

Re: Can't Install Manual Pixma Pro-100

Hi, John: Thanks very much for the link. On that page I found Overview of the Printer and Troubleshooting to contain the Manual for the Pro-100. I can't download it but I can review it online anytime. I appreciate your help!

deborah

Highlighted
Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: Can't Install Manual Pixma Pro-100

Hi deborah120.

 

To clarify, the manual link provided is for the European PRO-100S.  It is functionally identical, in processes and software, to the PRO-100 with up-to-date firmware.

 

Did the above post answer your question? Please click the Accept as Solution button there so that others may find the answer as well.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement