08-15-2020 04:20 PM - edited 08-15-2020 04:23 PM
Hi. I can't install a manual for my new Pixma Pro-100 because my mac detects malware and won't install it. OS 10.15.5 Catalina. Anybody have a solution to this? Thanks so much.
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08-16-2020 10:03 AM
Without knowing your environment, or where you got the file from, this is only a guess.
Things you might try:
Obtain a copy of the manual from the products support page:
If you have a 3rd party AV installed, disable or remove it temporarily
Disable GateKeeper, allow Apps from "anywhere" or unknown developers.. then re-enable after the file is installed. This is done from a terminal window.
08-16-2020 06:18 PM
Many thanks for your help. I'm on an iMac Operating System 10.15.5 Catalina. I got the manual from the CD that was supplied with the purchase of my new Pixma Pro-100 and I downloaded from the Canon site as well. I don't have Gatekeeper.
Could you please resend link? It doesn't work.
08-18-2020 08:45 PM
The software version of the manual is 32-bit and won't work on Catalina.
You can access a web-based version here:
08-19-2020 03:44 PM
Hi, John: Thanks very much for the link. On that page I found Overview of the Printer and Troubleshooting to contain the Manual for the Pro-100. I can't download it but I can review it online anytime. I appreciate your help!
08-24-2020 12:16 PM
To clarify, the manual link provided is for the European PRO-100S. It is functionally identical, in processes and software, to the PRO-100 with up-to-date firmware.
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